Write about the website, not for a diagnosis

The fastest useful message

If your dog is unwell, close this tab and contact a veterinarian. Persistent vomiting, diarrhoea, a swollen abdomen, collapse, an inability to stand, facial swelling, or a puppy that will not eat are clinic problems. This page cannot triage them, and a reply from a website is the wrong thing to wait for.

If your question is about this website — a sentence that is unclear, a guide you would like expanded, a technical problem with a page — the form below is the right door. Describe the page you were reading and what you wanted it to do. We can write back about the site. We cannot write back with a feeding plan for a named animal, and we will not use the form as a way to slip in a brand recommendation that the guides refuse to give.

The distinction is not coldness. It is the same limit printed in the disclaimer and on the about page. General information can be published. Individual advice cannot, not from here, and not by a form that never sees the dog.

What to include, and what to leave out

Include the title of the page you mean, the question you were trying to answer, and whether you are writing as a dog owner, a student, or someone who works with animals. Include an email address you actually check. Leave out a request for a shopping list. Leave out photographs of faeces or skin that you hope will produce a diagnosis. Leave out a demand that we “just say which bag is best.” Those requests have the same answer on every page of the site: there is no best bag from here, and a veterinarian who knows the animal is the person who can narrow the field.

If you are writing because a label confused you, it helps to say which part of the pack you were looking at — the variety name, the adequacy line, the feeding table, the ingredient list, the date code — without needing to name a brand. The guides are built around those parts. A message that says “I cannot find the life-stage statement” is a website question. A message that says “my puppy has diarrhoea since Tuesday” is a clinic question.

After you send

Messages are sent through the form service described on the privacy page. We read them in the order they arrive. We may not reply if the message asks for veterinary advice we cannot give; in that case the useful reply is the one you already have on this page. If the message is about the website, we will answer as plainly as we can.

Nothing you type here enrols you in a newsletter. Nothing you type here is a medical record. If you later want the message removed from our inbox, say so in a follow-up and we will treat that as a privacy request.

Other doors

Reading is still the main service. How to read dog food labels is the page to open with a bag in your hands. What makes dog food premium is the page to open when an adjective is doing too much work. Puppy food, senior dog food, wet versus dry, switching dog food, and food allergies and sensitivities are the life-stage and format rooms. If you came to this form because those pages did not contain a price or a ranking, that absence is deliberate.

If you are a veterinarian or a welfare organisation and you want to point out a sentence that should be tighter, you are welcome. Cite the source you would like us to read. We will not add a logo wall, and we will not add a sponsored panel. We will correct a fact if we have it wrong.

The form sits under this article. It asks for a name, an email address, a topic, and a message. A hidden field is there to discourage automated junk. Submit only if you mean the website. If you mean the dog, call the clinic.